Return & Exchange
Global Ice ships all packages overnight domestically and Priority (3-5 days) internationally. Shipping charge is added to order at checkout. This charge is per order and NOT per item. Global Ice encourages all buyers to be sure of model prior to purchase.
It is the buyer’s full responsibility to properly ship and return the product back to Global Ice. It would be best you DO NOT re-use the packaging we originally shipped the item in. We also ask that you pack your return safely to avoid any damage possible during the return shipping. Please include all items we shipped to you. If all items are not included in the return shipment, all refunds will be delayed until the successful return of those items to Global Ice.
Once your item is received it will be inspected for signs of wear or damage which could adversely affect your refund. When the item is finished with inspection a refund will be issued. We will issue refunds in the manner in which the payment was received. In the unlikely event that a return package becomes missing in transit an insurance claim will be processed, and a refund will only be given upon the successful investigation of the claim. Global Ice does not offer cash refunds for any reason. Please allow up to three (3) business days for any credits to update to your account.